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Lessons learned from this year’s ISE Conference

ISE 2026: Four themes from Brighton — Ben Williams, Unseen
Ben Williams
Ben Williams
Chief Scientist, Unseen Group · June 2026

Four themes from ISE 2026

The salt spray of the South Coast is still lingering in the air, and while the memories of ISE Conference 2026 are fresh in our minds, I thought I’d share some reflections on the themes that seemed to surface repeatedly this year.

I’m Ben Williams — Chief Scientist at Unseen — and it’s my job to deliver excellence in assessment and development design, while embedding the latest scientific thinking into everything we do here at Unseen, from our recruitment tech to our content and delivery of enterprise services.

I was once again lucky enough to attend this year’s ISE Conference — you may have even seen me on stage alongside Holly Pearce from Grant Thornton.

Every conference develops its own unofficial agenda. Sometimes it’s obvious from the programme and sometimes it’s what people are discussing in the corridors between sessions. This year, four themes stood out to me.


Theme 01

AI: the topic everyone complains about — and still turns up for

AI has become the conference equivalent of Jools Holland’s Hootenanny. Everyone claims they’re tired of it, everyone rolls their eyes when another AI session appears on the agenda, and yet somehow the room is still full every time.

What was encouraging, however, was that the conversation seems to be maturing. There was less discussion about whether AI will change recruitment and more discussion about practical questions: how should candidates use it? How should employers use it? What skills does effective AI use actually involve? And perhaps most importantly, how do we assess those skills fairly and meaningfully?

There was some myth-busting in both directions: both candidates and recruiters appear to be using AI far less than the other side suspects. What I heard was far less panic and far more curiosity.

Interestingly, some of the strongest feedback I received after our own session wasn’t about AI itself, but about translating behavioural science into something understandable and usable. We have no shortage of opinions about AI. What seems to be in much shorter supply is a clear, evidence-based understanding of what good performance with AI actually looks like and how it can be assessed. Essentially, they don’t want more AI hype — they want a guideline on how to actually use and consider it intelligently.

Where we can help: Rather than treating AI capability as a purely technical skill, we believe much of the variation comes from mindset and behavioural tendencies — curiosity, experimentation, learning orientation, comfort with ambiguity and the willingness to engage with new tools. The encouraging news is that these qualities can be assessed and incorporated into existing selection processes without requiring a standalone “AI test” — which, judging from a poll we ran at the conference, is exactly what many organisations want.
Sten10
Ben Williams | Unseen Group
LinkedIn · ISE Conference 2026

“Two presenters, two very different preparation styles…”

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Theme 02

The search for true candidate intent

We’re all aware of the application volume problem. Several employers spoke about applicant numbers that would have sounded extraordinary just a few years ago, but not today. AI-assisted applications appear to be amplifying a trend that was already underway: the cost of applying is falling rapidly, while the cost of reviewing applications is not.

Psychologically, this creates an interesting challenge. When effort becomes less diagnostic, what replaces it? Historically, completing a lengthy application form provided at least some evidence of motivation and persistence. Increasingly, employers are looking for ways to identify commitment and self-selection before asking candidates to invest significant time in formal assessment.

Where we can help: The answer may not be more assessment, but better engagement. Early-stage questions that explore motivational alignment, combined with realistic job previews, employee stories and authentic insights into the role, can help candidates make more informed choices while helping employers identify genuine interest before progressing to more intensive assessment stages.
Sten10
Ali Hackett | Unseen Group
LinkedIn · ISE Conference 2026

Great to catch up with clients, partners, colleagues and friends – too many to mention #ISErec2026 #EarlyCareers #EarlyCareersRecruitment…

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Theme 03

Social mobility is getting louder

Social mobility has, of course, been a priority for many employers and practitioners for years. What struck me this year was how frequently it came up across different sessions and themes, rather than being confined to dedicated diversity discussions.

Keynote speaker Dr Sabrina Cohen-Hatton drew upon her own journey from homelessness to becoming one of the UK’s most senior fire officers. Her story was a timely reminder that talent is distributed far more evenly than opportunity.

Many conversations ultimately came back to a familiar question: how do we identify potential rather than simply prior advantage? In assessment terms, this is one of those deceptively simple questions that gets more complicated the longer you stare at it.

Where we can help: One area we continue to explore is how insights from psychology and sociology can inform assessment design. Small design choices around exercises, instructions, assessor training and candidate support can help reduce some of the unintended disadvantages associated with socioeconomic background, while maintaining assessment rigour and predictive validity. Let us know if you’d like to discuss.
Nicola Sullivan | Unseen Group
LinkedIn · ISE Conference 2026

Well, it’s the morning after the journey back from ISE Conference in Brighton…

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Theme 04

Reneges: the new retention problem

The final theme was one that will be familiar to anyone working in early careers: the growing challenge of candidates accepting offers and then not arriving on day one. Our survey found that over 50% of attendees were experiencing renege rates of 11% or higher.

Whilst competing pay offers were frequently cited as a cause, we encourage our clients to view this through a behavioural science lens too: securing an acceptance is not the same thing as securing psychological commitment. Research shows that intentions are often a surprisingly poor predictor of behaviour when there is a long delay between decision and action. Put simply, a candidate can genuinely mean “yes” in October and genuinely mean “no” in July. The longer the gap, the more opportunities there are for uncertainty, competing alternatives and simple life events to intervene.

Where we can help: Organisations often focus heavily on attraction and selection but devote relatively little attention to the period between offer acceptance and start date. We’d be happy to review candidate communications, onboarding journeys and pre-boarding experiences through the lens of the four science-based principles we discussed in Brighton — Commitment & Consistency, Uncertainty Reduction, Social Identity and Self-Efficacy — to identify opportunities to strengthen commitment and reduce attrition.

In summary

If I had to summarise ISE 2026 in four phrases, they would be:

  • AI is becoming practical.
  • Intent is becoming scarce.
  • Social mobility is becoming more visible.
  • Commitment can no longer be assumed.

Taken together, these themes point to a broader shift. The challenge is no longer simply attracting candidates. It is helping the right candidates find the right opportunities, make informed decisions and follow through on them.

The technology will continue to evolve. Application volumes will continue to rise. New tools and platforms will come and go. The organisations that thrive will be those that remain focused on the human behaviours underneath all of it.

That, more than any individual trend, was my biggest takeaway from Brighton.

Want to talk through any of these themes?

Whether it’s AI capability assessment, candidate intent, social mobility in selection design, or reducing reneges — we’re happy to explore what the evidence says and what it means for your process.

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Lessons learned from this year’s ISE Conference | Unseen Group