At the heart of everything we do is our community.
The people and organisations who trust our tools every day to deliver meaningful, impactful talent experiences. That’s why we recently ran our first customer happiness survey as Unseen group across our technology platforms – and we couldn’t be more grateful to everyone who took the time to share their thoughts. The results are already helping us to develop our digital assessment centres, assessment design, psychometric testing and candidate experience tools.
For us, feedback isn’t just a box to tick. It’s how we grow. It’s how we stay honest with ourselves, sharpen our focus, and make sure we’re genuinely meeting the needs of the people we serve. This survey was a big step in formalising that commitment, and the insights we’ve gathered will shape how we work – starting right now.
Firstly, a huge thank you to our team!
Our team received outstanding recognition from customers, who described them as responsive, knowledgeable, and genuinely supportive. That kind of feedback doesn’t happen by accident, it’s the result of people who care deeply about the work they do and the customers they support every day.
Beyond the science and technology that underpins our tools, our Customer Experience team exists to deliver talent experiences that are scalable, fair and human using their technical knowledge and recruitment expertise. They provide a direct line for development and support, so we’re delighted to hear this reflected in our customers’ real experience.
We’re so pleased to hear from our customer community that they feel supported by our collaborative team. Here’s some of what they had to say:
“Impeccable support from the team.”
“Charlotte is incredibly helpful and very responsive!”
“Help & Assistance when required is first class and on point, thank you.”
“Amazing customer support team and always on hand if we have any issues.”
“Adam and the team are fantastic and so quick at coming back to us, nothing is ever too much trouble and our issues always get sorted.”
And the numbers back it up.
Our overall Net Promoter Score landed in the ‘Excellent’ category.
A benchmark that reflects just how strongly our customers feel about recommending us to others. Our platforms were described as effective, practical, and well supported, which is a real testament to the dedication across every part of the business.
Looking ahead: Continuous development driven by science and storytelling
While we’re pleased with this feedback and great score, what excites us most is what comes next.
We’re taking the feedback from this survey and building it directly into how we work, both immediately and in the longer term. At Unseen, we bring together technology, psychology and human storytelling across all stages of the talent journey, so continually evolving our software and support is critical to serving our customers.
That work is already well underway, and we can’t wait to share more as it develops.
We’re also doubling down on telling the story of our brilliant team, because the people behind the technology are just as important as the technology itself. And we’ll be working hard to ensure every customer, whether new or long-standing, feels the full value of what we deliver together.
This feedback is being used to influence our roadmap and future product developments, so we can continue to provide our clients with the excellent service they’re used to. We’ll be surveying again, tracking our progress, and holding ourselves accountable to continuous improvement.
The momentum is real, the team is fired up, and the best is very much still to come. Thank you for being part of this journey with us.